voco 圣奧古斯丁歷史區 IHG 酒店-住客評論

Guest（Family） 2026-01-01
It's a pet-friendly hotel, and in the mornings, some neighbor with their pet would wake me up early. However, if the children or we raised our voices even slightly in the hotel lobby, where the bar is also located, we would get scolded... Unbelievable!
酒店回復：
Thank you for sharing your feedback regarding your recent stay at voco St. Augustine – Historic Area. We’re glad you were able to enjoy our pet-friendly accommodations; however, we sincerely apologize for the frustration caused by noise during your stay. We understand how important it is for all our guests to feel comfortable and respected, and we regret that the expectations around noise in the lobby and bar area impacted your experience.Your feedback is invaluable, and we’ll be reviewing it with our team to help improve guest experiences and ensure consistency in how all guests are treated. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a stay that fully reflects the quality and comfort we strive to provide.
Guest（Couple） 2026-01-01
Very clean, room and entire hotel. Staff was very friendly. Confient parking but was $10 per night fee. We did not like the fact the bar was closed due to some license issue, the terrace was closed also. There was no microwave in the room, they said it is a European hotel chain and microwaves in the rooms are not common. The coffee options were a weird coffee machine in the room that made horrible coffee or you could buy coffee at the restaurant for $4.50. No complimentary coffee. The menu options in the restaurant for breakfast were very limited, I think there were 3 or 4 options and nothing was less than $18.
酒店回復：
Thank you for your thoughtful review and for recognizing the cleanliness of our hotel and the friendliness of our team. We’re glad those aspects stood out during your stay at voco St. Augustine - Historic Area.We apologize for the inconvenience caused by the temporary closure of the bar and terrace and that some of our amenities did not meet your expectations. We appreciate your feedback regarding parking, in-room coffee options, and breakfast offerings — these insights help us continually improve our guest experience.Thank you again for your honest comments. We hope to have an opportunity to host your next St. Augustine stay.Warm regards,The voco St. Augustine Team
Guest（Other） 2026-01-01
You can hear your neighbors through the walls. Bathroom design is not good. Only half a door so shower water gets all over floor.
Guest（其他） 2026-01-01
Tissues were missing, now they charge for parking, coffee machines is bit complicated, not bathtubs. Romms and beds are really nice and well located. Pool is small but nice.
酒店回復：
Thank you for sharing your feedback, David. We’re glad you enjoyed our comfortable rooms, convenient location, and the pool. We appreciate your thoughts on areas where we can improve and will review your comments with our team. We hope you’ll consider staying with us again.
Guest（情侶） 2026-01-01
Leider entsprechen die Foros nicht der realit?t. Der Service war hrausam und das Frühstück auch.
Guest（家庭旅游） 2025-12-01
Everything was great except for the extremely slow breakfast service. It took 45 minutes to receive your order every day.
酒店回復：
Thank you for sharing your feedback. We’re sorry your experience didn’t meet expectations, and your comments about breakfast service have been shared with our team for review. We appreciate you letting us know and will use your input to work toward a better guest experience.
Guest（其他） 2025-12-01
Some things they don’t tell you - parking is NOT free it is paid $10 per night. I am not sure why the reviews and things said it was free. It was also so loud I couldn’t sleep. There is a super busy bar right next door and the hotels windows are paper thin you hear all the noise. The AC in the wall is also loud. I would not recommend for those who are sensitive to noise.
酒店回復：
Thank you for sharing your experience. We’re sorry your stay didn’t meet expectations, especially regarding the noise and parking details. Your feedback is important and will be shared with our team as we continue working to improve the guest experience.
Guest（其他） 2025-12-01
It took a while to get checked in because the desk clerk couldn't get logged into the computer. The room was fine except the bathtub had either rust stains or ground in dirt inside it. We prepaid for breakfast that was until 10am, yet got an attitude when we arrived at 9:15, being told we just made it on time. They only had a few meals to choose from and were out of a couple items so we were limited. My husband ordered and I said I would have the same thing, but when the food finally came out over an hour later, there was only one meal. The server stated I said I didn't want anything, which is not what I said. She was very rude the whole time we were there and argued about the mistake she made. We ended up having to go somewhere else to eat. The manager was nice and refunded our breakfast, but didn't make up for our waste of time. I usually stay at IHG hotels, but was quite dissappointed with this one.
酒店回復：
Thank you for sharing your detailed feedback with us. We’re sorry your experience fell short of expectations and that your visit was not as smooth as it should have been. Your comments about breakfast and the service you received will be carefully reviewed with our team. We appreciate your loyalty to IHG and hope you’ll consider giving us another chance in the future.
Guest（家庭旅游） 2025-12-01
很不錯的酒店????
Guest（Other） 2025-12-01
Parking was easy. Located right across bridge from old town. Clean and quiet.
酒店回復：
Thank you, Samuel, for sharing your feedback. We’re glad to hear you enjoyed our convenient location and had a comfortable, peaceful stay. Your comments help us continue to improve, and we hope to welcome you again in the future.

voco 圣奧古斯丁歷史區 IHG 酒店

客戶評價 由實住客人提供的真實點評

Guest（Family） 2026-01-01

Guest（Couple） 2026-01-01

Guest（Other） 2026-01-01

Guest（其他） 2026-01-01

Guest（情侶） 2026-01-01

Guest（家庭旅游） 2025-12-01

Guest（其他） 2025-12-01

Guest（其他） 2025-12-01

Guest（家庭旅游） 2025-12-01

Guest（Other） 2025-12-01

客戶評價由實住客人提供的真實點評